Hotel Promotions
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms.
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Viva Boomer Package
Guests 60 years and older receive the following package amenities:

• Personalized check-in and priority luggage delivery
• Room upgrade (subject to availability) 
• In-room welcome room amenities
• Access to books and board games of choice
• Dance classes (upon request)
• Priority seating at a la carte restaurants with reservations
• Discount in affiliated stores and on meals and beverages additional to the all-inclusive package
• Late check out (subject to availability)

Important Information: Valid for US residents only. Identification is required at check-in.  This offer is subject to change at any time without prior notice.

Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package

Guests celebrating their honeymoon with us will receive the following:


• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d'oeuvers tray
• A 7”x4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.


Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program includes the following:

• Breakfast, Lunch & Dinner
• Á la carte dining
• Unlimited Drinks, Cocktails & Wine
• 24/7 Snacks
• Complimentary Welcome Cocktail
• Periodic fruit service at the pool during the day
• Unlimited free Wi-Fi, including in guest rooms
• Unlimited non-motorized sports 
• Daily Activities Program
• Wide array of sports & fitness options
• Daily activities, night entertainment, live music and theme parties
• Dance Classes
• Kid’s Club from 4 to 12 years old   
• Taxes & Gratuities

Important Information: Redemption information will be provided by the hotel at check-in.  Offer and inclusions subject to change without prior notice.

Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • La Bahia
    International buffet-style restaurant that brings a delicious banquet that satisfies the most demanding of palates. (Open for breakfast, lunch and dinner)
  • La Vela
    Italian a-la-carte restaurant and pizzeria that makes exquisite dishes and authentic Italian pizza baked in a brick wood oven. (Open only for dinner and reservations required)
  • Melt
    Fusion a-la-carte restaurant that combines favorite international tastes into new and creative specialties. (Open only for dinner and reservations required)
  • Vive Mexico
    Dinners turn into Mexican feasts and meals into an outburst of flavor! Find that Latin twist you've been searching for in this lively a-la-carte restaurant. (Open only for dinner and reservations required)
On-Site Amenities
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car rental desk†
  • Child programs
  • Disco
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car rental desk†
  • Child programs
  • Disco
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk†
  • Welcome drink

† Fees may apply

On-Site Recreation
  • Bocce court
  • Fitness center on-site
  • General
    - Introductory dive lessons
    - Introductory kite boarding lessons
    - Water aerobics
    - Dance classes
    - Paddle board
    - Catamaran
    - Kite Surfing
  • Jacuzzi
  • Kayaking
  • Table tennis
  • Tennis court
  • Volleyball
  • Water activities †
  • Windsurfing
Off-Site Recreation
  • Horseback riding †
Off-Site Attraction
  • Amber Museum
  • Fort San Felipe

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 4526 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fun and relaxing

    April 2025 Everyone was soooo nice and Albert O was the BEST! So kind and the energy was amazing throughout the entire resort! Definitely recommend for a pool side/ beach front resort. Pool was big and clean with 3 other pools located on the resort. The food was delicious as well and the coffee bar was awesome!!!

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time

    The time there was absolutely wonderful everything from the activities to the cleanliness of this grounds to the food! As well as the bar service. Albert O was absolutely the best with us his hospitality and genuine attitude was beyond expectations. I applaud everyone who works there.

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience!

    Such a great family trip! Everything was really lovely and there were so many activities for the whole family. The staff was super friendly and welcoming, particularly Alberto Ortega who went above and beyond to cater for us and helped us feel welcomed. He was also really great with kids and helped my siblings feel included. Emmanuel and Raul were also super friendly and kind they recommended great local spots that I adored! My cleaning lady Claribel was amazing! She kept my room clean every day and was sweet to lend a hand anytime I got locked out of my room haha. She refilled the waters, restocked towels and replaced my sheet everyday.

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Decent time but will likely not return. staff was excellent tho!

    decent experience. not to busy in April so no issues with crowded pool nor challenges reserving a la carte restaurants. service tho is top notch - as long as you show respect and kindness to the team, you’ll get it back! Mauvie and all the ladies and gents in buffet service were excellent. Joel, Nordy, and Ralfina at the bar good were good people too. only gripe would be quality of food. leaves something to be desired. bland and pedestrian at best. some good surprises, but none to write home about. certainly from the buffet. al la cartes- Melt was a disappointment. Mexican was better. Italian will follow the review here, so can’t comment. would we come back? meh- there’s fun and excitement in new experiences and new destinations, so likely not.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Not Luxury But a Great Getaway If You Have Realistic Expectations

    If you go with realistic expectations, having read the reviews (mine and others) of the pros and cons, you will have a great time. It is not a luxury resort but it is clean, well-staffed and the food was adequate. Going when it is low season and the cost was lower made it a very enjoyable experience. Pros - Great beach to walk on, safe and easy access to restaurants and shops in the town. Food was not gourmet but was plentiful, great fresh bread and there was always something enjoyable. Only managed to get into the Mexican Restaurant a la carte and it was great. Cleanliness - all common areas were very well looked after, gardens are beautiful. Cappucinos and drinks at the bar were well-made. Tipping isn't expected and doesn't seem to matter in terms of service. Very energetic animation team who go out of their way to include the young people. Cons- The many vendors on the beach who just keep at you all the time. The staff was not overly friendly even when you were polite and accomodating. We had a lot of rain and it would have been great to have some activities suitable for everyone when we had to take cover. The room - very sparse, wear and tear and no hot water even after they said it was fixed.

    Apr 21, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -
    This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information -
    Room taxes and service fees are included in vacation price. 
    Minimum night stay restrictions may apply. 
    Reservation changes may not be permitted unless authorized by the hotel.

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.