Resort Details

Dining
OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

On-Site Amenities
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Internet services†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing †
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf †
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa †

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12489 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing all the way - with top notch beach, calm waters and a fun KidsClub

    Having visited 4 Resorts in Cancun over the last couple of weeks, enclosed pls find our family review of the Dreams Sands (the others are Fiesta Americana Coral Beach, Marriott Resort and the Kempinski). If you like to see how the Resorts compare, please scroll down to see our little ranking. But lets start with the Dreams Sands (member of Hyatt Inclusive Collection) Located on the best stretch of beach (along with the Interconti) this is all white sands, picture perfect ocean and safe and calm waters - even for smaller kids. Seaweed free even in April. What a difference to the other side of Cancun (which has generally more wind/high waves and seaweed, there. Back to the Sands: Surroundings: We liked especially the relaxed scene and the calm of the resort. Yes there is music and entertainment but you do not have the constant annoying wind noise which you have on the other side of Cancun That makes it so much more relaxed on this side. The views from our balconied room very perfect. Rooms: We had a picture perfect view from out balconied room on the Preferred Club Level. The room itself had a comfortable king bed, a one sink bathroom with shower and a separate toilet. Rooms are nice, however bathrooms need upgrading and better maintenance. Nothing annoying but that could be better. Pools /Beach: Nice pools 2 big ones and 1 for preferred members. Easy unlimited towel service. Sunbeds with shade will be taken early morning. Beds in the sun all day long available. Good service at the beds regarding drinks and food. Well done! Preferred Club: Hands down - having a lounge in an all inclusive resort does not make any real sense. The additional Restaurant that ist available for breakfast at the Pool, was a nice add on in order to avoid the buffet. We never used the Prefered Club beach or pool. The regular areas where at least as appealing as the Club Section. Kids Club: Super friendly, engaged. Two rooms with toys and ready for movie nights, parties, beach camp, etc. Daily swinnming hours- if you agree. They take your kids to Lunch or Dinner if necessary. Program mostly till 9pm. Well done. Food: Service at every restaurant, bar, on the beach and the pool was great. Friendly and quick. No reservation policy at the Restaurants (except Tepanyaki) is a plus in our view because this takes timing out of your routine (but this could be viewed differently). No bracelets to be identified as an AI guest is a huge plus, thus you avoid this ugly wristbands. Food quality: The buffet is the weak link, however, all the a la carte restaurants are good, especially the Japanese was to our liking. Conclusion: Would come back. Great beach and ocean. This is a good place for kids, with an overall relaxing vipe and friendly people who work there. Our Ranking: Please not - all hotels have wonderful oceans in front. Best Beach: 1. Dreams Sands 2. Kempinski (best beach on that side, big, well maintained by the crew) 3. Fiesta Americana Coral Beach 4. Marriott Resort (beach narrow, full of seaweed) Best Ocean (calm waters) 1. Dreams Sands 2. Fiesta Americana Coral Beach 3. Kempinski 4. Marriott Resort Best Service: 1. Kempinski 2. Dreams Sands 3. Fiesta Americana Coral Beach 4. Marriott Resort Best Food: 1. Kempinski 2. Fiesta Americana Coral Beach 3. Dreams Sands 4. Marriott Resort Best Kids Entertainment (all hotels have KidsClubs) 1. Marriott Resort (with wasterslide and lazy river) 2. Dreams Sands 3. Kempinski and Fiesta Americana Coral Beach Best Pool 1. Kempinski (only hotel that had heated pools, means easy in) 2. Fiesta Americana Coral Beach 3. Dreams Sands 4. Marriott Resort Calm to Busy (depending on your needs the number 4 can be right for you, too) 1. Kempinski 2. Dreams Sands 3. Fiesta American Coral Beach 4. Marriott Resort

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Did not enjoy our stay. Or the timeshare people being pushy.

    Very disappointed in the staff and service of the resort. The pools are in very bad condition with pool tiles missing. While there someone cut themselves very badly due to the poor conditions of the pool. Overall I was not impressed with the resort. Definitely stay at another resort there are some beautiful ones with great service.

    Apr 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved the beach!

    Dreams Sands gave us the perfect vacation. I have traveled all over Mexico and stayed at many resorts; for the price, this one was hands down one of the best. It provided what some of the high-end hotels supplied at a reasonable cost. I was super impressed with the beach area. The area in front of this hotel had a nice sandbar where you could wade out without stepping on large rocks or dealing with any seaweed. This is one of the best beaches I have stayed on. The seating at the beach was a bit crowded as the hotel was at capacity, but each day they were able to find me a lounge chair without getting up at the crack of dawn to lay out my towels. There was some confusion with my room when I arrived, and they gave me a daybed on the beach one day for my troubles. I highly recommend staying in that one day, as it is a very relaxing way to spend the day under the shade of the canopy close to the waves. As mentioned prior, there was a small issue with the room category that my travel agent booked and what they had available once I arrived. I was very pleased with the service that Oscmar provided. He listened to my concerns and tried his best to correct the situation. He was able to fix the issue to my satisfaction the very next morning. I truly enjoyed my vacation. I thought it was a great value for the amenities that this hotel provided. I have stayed at hotels that were double in price, and I can honestly say I felt this hotel delivered some of the same levels of quality that high-end hotels provided. The staff was always accommodating and eager to assist. Thank you, Oscmar and all of your wonderful staff, for a truly relaxing vacation. -Jennifer

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Jhandi is the best!

    Jhandi was the most amazing beach server I have ever had! He is so very good at his job! I made sure to get up early just to get to sit with him everyday! I cannot wait to see him again! He is definitely an asset to Dreams! 💜❤️💚💜❤️❤️💚💜❤️💚❤️💜❤️❤️💚💜

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Spa service

    The best spa service my therapist Deyanira was hands down the best she made me feel renewed refreshed and the made my last day of vacation amazing highly recommended her for any spa service. Hotel staff was super friendly and very welcoming!

    Apr 21, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

{{title}}

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.